A Second Wind Counseling LLC — Privacy Policy

Last Updated: July 27, 2026

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A Second Wind Counseling LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website (www.asecondw.com).

1. Information We Collect

We collect information directly from you when you interact with our website, as well as automatically through website technology.

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Information You Provide Directly:
• Contact Information: Name, email address, phone number, and any details submitted via our contact forms or service inquiry forms.
• SMS/MMS Opt-In Data: Phone numbers provided when consenting to receive text communication.

Information Collected Automatically:
• Usage & Device Data: IP addresses, browser types, operating systems, referring URLs, and pages viewed during your visit.
• Cookies: Small files stored on your device that help us analyze web traffic and improve site functionality.

Appointment Inquiries: When you request a consultation or appointment via our website widget or direct link (asecondwindcounseling.clientsecure.me), your information is submitted directly to our Electronic Health Record (EHR) platform, SimplePractice. This data (such as name, contact information, and appointment request details) is encrypted in transit and handled on secure, HIPAA-compliant servers governed by SimplePractice's security protocols and our Business Associate Agreement (BAA).

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Note on Medical & Health Information (HIPAA): Submitting a general contact form on this website does not create a therapist-patient relationship. Please do not submit confidential mental health or medical history details through our standard website forms. Formal clinical intake and protected health information (PHI) are handled separately in compliance with HIPAA.

2. How We Use Your Information

We use personal data collected through our website to:
• Respond to your inquiries and schedule appointments or consultations.
• Send transactional text communications (such as appointment reminders or customer support updates) if you have opted in.
• Maintain and improve website performance, security, and user experience.

3. Strict Non-Sharing Policy for Mobile & Personal Data

• Mobile Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.
• Service Providers & HIPAA Compliance: We do not sell, rent, or trade your personal information. We share information submitted through our appointment inquiry widget directly with SimplePractice, a HIPAA-compliant healthcare software provider that manages our client portal, scheduling, and health records under a formal Business Associate Agreement (BAA). We may also share general website usage data with trusted infrastructure providers (such as Wix for website hosting) solely to operate our website.

4. SMS & MMS Messaging Terms

If you consent to receive SMS/MMS messages from A Second Wind Counseling LLC:
• Message Types: You agree to receive transactional communications, including appointment reminders and service updates.
• Opt-Out: You can reply STOP to any text message at any time to unsubscribe.
• Support: Reply HELP or contact us at info@asecondw.com for support.
• Rates & Frequency: Message and data rates may apply. Message frequency varies based on interaction.

5. Cookies & Tracking Technologies

Our website is hosted on the Wix.com platform. Wix uses essential cookies necessary for site operation and security, as well as analytical cookies to help us understand site usage. You can manage or block cookies through your web browser settings at any time.

6. Your Data Rights & Choices

Depending on your location, you may have the right to:
• Request access to the personal data we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your personal data from our website forms.

To exercise any of these rights, please reach out to us using the contact details below.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Entity: A Second Wind Counseling LLC
Email: info@asecondw.com
Phone: 407-212-7601
Website: www.asecondw.com